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PowerChord, Inc. 

GLOBAL PRIVACY NOTICE

 
Effective Date: May 1, 2025

PowerChord, Inc. ("PowerChord," "we," "our," or "us") is committed to protecting your personal information. This Privacy Notice explains how we collect, use, share, and process personal data across our services, which include our SaaS platform (the "Digital Platform") and our corporate website (the "Website"). This Privacy Notice applies to Brands, Retailers, and Visitors interacting with our services, including the collection and handling of Leads.

This Privacy Notice is designed to comply with global privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection laws. It covers the types of personal information we collect, how we use it, and the choices available to individuals in relation to their data.

1. Information We Collect

We collect personal data from multiple sources to provide and improve our services:

  • Directly from Brands, Retailers, and Visitors: This includes data you provide when signing up for an account, using our Digital Platform, contacting us via the Website, or participating in surveys.

  • Automatically via the Website and Digital Platform: We automatically collect data such as your IP address, device information, and usage patterns when you interact with our services, using technologies like cookies, web beacons, and similar tools.

  • From Third Parties: We may collect personal data from third-party sources such as advertisers, marketing service providers, and analytics services to enhance our offerings and improve user experience.

2. Categories of Personal Data Collected

The types of personal data we may collect include:

  • Personal Identifiers: Name, email address, phone number, etc.

  • Contact Information: Address, business affiliations.

  • Behavioral Data: How you interact with our Website and Digital Platform (e.g., browsing patterns).

  • Transactional Data: Leads, purchase history, and other interaction data.

  • Device and Usage Data: Information about your devices, browser types, and interactions with content.

3. How We Use Your Information

We use your personal data for various purposes, including:

  • Operating and Improving Our Services: Maintaining and enhancing the functionality of our Digital Platform and Website.

  • Business Development and Marketing: Supporting research, customer engagement, promotional activities, and communications with Brands, Retailers, and Visitors.

  • Compliance and Legal Obligations: Ensuring compliance with applicable laws and responding to legal requests from regulatory authorities.

  • Personalized Experience: Tailoring content, ads, and features to improve your interaction with our services.

  • Fraud Prevention and Security: Detecting and preventing fraudulent activities and ensuring the integrity of our services.

4. Data Subject Rights (GDPR & CCPA)

As a global company, we respect your rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal limitations.

  • Right to Restrict Processing: You may request that we limit the processing of your data under specific conditions.

  • Right to Object: You can object to processing based on legitimate interests, direct marketing, or other grounds.

  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.

  • No Sale of Personal Data: PowerChord does not sell personal data. Therefore, the right to opt-out of the sale of personal data does not apply.

To exercise any of these rights, please contact us at dpo@powerchord.com.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information automatically, including IP address, device identifiers, browser type, and usage statistics. These technologies help us:

  • Enhance user experience.

  • Analyze trends and administer our Website and Digital Platform.

  • Serve targeted advertising.

You have the option to manage cookie preferences via your browser settings or through a consent management platform available on our Website. In certain jurisdictions (e.g., the EU), we will obtain your consent before deploying cookies for non-essential purposes.

6. How We Share Your Information

We may share your personal data under the following circumstances:

  • With Brands and Retailers: To provide our services and facilitate lead management.

  • With Service Providers: To support business operations, such as data hosting, marketing, and customer service.

  • With Legal and Regulatory Authorities: To comply with legal obligations, protect our rights, and respond to law enforcement requests.

  • In the Event of Business Transactions: If PowerChord undergoes a merger, acquisition, or sale of assets, personal data may be shared as part of the transaction.

  • Third Party Sharing: We work with third parties to help us provide our Website, Digital Platform, and Services, and to support internal operations. In some cases, they may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. We work with different types of third parties, presently including: 
    • Data hosting, storage, and cloud service providers; 
    • Platform and/or application security service providers; 
    • Technical and customer support providers; 
    • Marketing and analytics providers; 
    • Chat vendors; and 
    • Other third parties. 

7. International Data Transfers

PowerChord operates globally, and your personal data may be transferred to and stored in countries outside your home jurisdiction, including the United States. We ensure that all data transfers are conducted in compliance with applicable data protection laws, such as the EU-U.S. Privacy Shield Framework or Standard Contractual Clauses (SCCs) for international data transfers.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice and as required by law. When data is no longer required, we will securely delete or anonymize it.

9. Security of Your Information

We implement security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee complete security. If a data breach occurs, we will notify affected individuals as required by applicable law.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete it.

11. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices or legal obligations. When we make material changes, we will post an updated version on our Website with the new effective date. We encourage you to review this Privacy Notice regularly.

12. Contact Us

If you have any questions about this Privacy Notice or our privacy practices, or if you wish to exercise your rights, please contact us at: dpo@powerchord.com